Monthly Archives: December 2008

Google travel directions gadget puts public transit directions everywhere… oh, wait, they don’t include transit?

From Google Maps Mania: The Google Maps team have released a handy ‘Travelling Directions’ gadget in time for the holiday period. A lot of people will be doing a lot of travelling over the next two weeks. Now with the … Continue reading

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Thoughts on “Here Comes Everybody: The Power of organizing without organizations”

By now most people know about Wikipedia, the collaboratively-written encyclopedia that anyone can edit. Isn’t that great and impressive that millions of people who don’t know each other can create such a useful and comprehensive resource? There are many other … Continue reading

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Feedback on iPhone’s transit directions & maps

The Google Transit team sent out an announcement to their partners on some of the early responses to the inclusion of Google Transit in the default software for the iPhone in the 2.2 update.  I’ve been excited about the potential … Continue reading

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Transit directions on the iPhone

The reason I bought an iPhone was an early-October rumor that the Google Transit trip planner, and walking directions, were going to become part of the iPhone’s mapping application with the 2.2 software update. Sure enough, in late November, it … Continue reading

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Rider-powered customer service for transit

Less than a year ago, I saw a presentation on GetSatisfaction.com, a site that hosts user-powered customer service forums.  To me, the site offers an inspiring, slightly provocative, and savvy approach to customer interaction. You can browse some of their … Continue reading

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Transportation equity and online transit information

In the U.S., many people think of public transportation as a service for the most economically-disadvantaged people. Since computers and internet access cost money, I’ve had a few people suggest to me that online transit information is not actually serving … Continue reading

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