http://www.trilliumtransit.com/blog/2009/04/07/customer-information-not-a-side-dish-but-part-of-the-main-course/ More riders and less hassle. Fri, 21 May 2010 16:17:20 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.trilliumtransit.com/blog/2009/04/07/customer-information-not-a-side-dish-but-part-of-the-main-course/comment-page-1/#comment-5114 Tony Thu, 09 Apr 2009 03:57:43 +0000 http://www.trilliumtransit.com/blog/?p=189#comment-5114 OK, don't laugh: I took the bus today for the very first time. I'm not gonna lie, I had a little difficulty using the "plan a trip" function on the local transit agency web site. Then again, I was feeling a little impatient, so I didn't feel like trying to figure it out. Next I decided to looked at a map on the back of a bus shelter. All I could make out where letters and numbers and lines and acckkk! HELP!!! Whatever the case, I made it to my appointment only 10 minutes late. Thanks to the kindness of the bus driver and some fellow passengers I probably would not have made it at all. OK, don’t laugh: I took the bus today for the very first time. I’m not gonna lie, I had a little difficulty using the “plan a trip” function on the local transit agency web site. Then again, I was feeling a little impatient, so I didn’t feel like trying to figure it out. Next I decided to looked at a map on the back of a bus shelter. All I could make out where letters and numbers and lines and acckkk! HELP!!! Whatever the case, I made it to my appointment only 10 minutes late. Thanks to the kindness of the bus driver and some fellow passengers I probably would not have made it at all.

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