Amtrak’s unfortunate trip planner

Hi, Brendan here. I’m Trillium’s data engineer and I love working on this side of transit, the side that figures out new ways to make using public transit a convenient joy. Being able to use the bus or train even if you primarily use other forms of transportation can be a freeing experience. Which is why I’ve found Amtrak’s trip planner to be so frustrating.

Recently, I tried to plan a trip to Seattle, WA from Portland, OR. I typed in “PDX” as my origin and “Seattle, WA” as my destination and filled in the dates. The screen below was what I got as my result.

Search results for query "PDX" to "Seattle, WA"

Search results for query "PDX" to "Seattle, WA"

At first I thought that there were no trips available that day.  This would most likely lose some users who were not committed to taking the train and had other transportation options.  After clicking around a bit more and searching through the Amtrak national station list, I realized that there are two stations in the Seattle area and the one that returns when a customer searches for “Seattle, WA” is not served by the Starlight or Cascades routes, two of the most popular in the area. After choosing the other Seattle station, the trip returned fine, but Amtrak just added multiple customer-losing steps between a potential train rider and their ticket.

It seems like a major oversight, and it is, but it is not the only time that this has happened with the Amtrak trip planner.  It’s even worse with the San Francisco Bay Area, which has more stations than Seattle.  It seems like common sense to show a customer all the possible trips for their query area, as nearly all trip planners, from airlines to Google Maps, do.  Amtrak doesn’t do that, though.  What Amtrak ends up doing is providing a great example of the problems an organization creates and the revenue it loses when they design a customer interface without the customer in mind.

Google Transit feature: hover over suggested trips to see route options

Laya White (via Twitter @goldenlady) says it well “Ooooh….updated interface for transit directions on Google. I can hover over different choices and see the routes on the map. Nice.”

I really like this little change.  If you want to see if there are any route alternatives (other than just later departures) for a particular query, now all you do is hover over each of the returned trip options.

Also, note that the “hover” feature works when comparing multiple suggested walking routes, and also works when Google Maps returns multiple suggested driving routes (also a new feature).

See screenshot for transit directions in Portland, Oregon, below.

alternate-routes-googletransit

Stay home… miss out.

WhereCamp 2009 just happened in Palo Alto. Unfortunately, I didn’t make it this year; I should have tried to book my air tickets further in advance.

Check out some of the sessions posted at this year’s unconference. Last year at WhereCamp there were also several sessions on transit and non-drive alone alternatives. Mike Gilligan, and Bibiana and Tim McHugh from TriMet came down from Portland and presented on TriMet’s open data initiatives.

Why am I posting a blog post on an event I didn’t attend this year?

1.) I just want to cast a line to say I am looking forward to seeing and reading blog posts on the gathering so I can find out what happened.

2.) I haven’t posted on similar events on Trillium blog in the past. I think there are a few people from transit agencies, and many members of the advocacy community following this blog, so I’d like to take the opportunity to broadcast — if you are looking for a place to see an inspiring collaborative problem-solving model, and a view of the shape and possibilities for things to come with online travel data, WhereCamp and TransitCamp are good places to go. Transit agency staff and board members who come to these events almost always say the experience is valuable. Their presence is very appreciated and adds a lot of insight and perspective to the discussions. Check out my review of last year’s Transit Camp.

3.) Does anyone want to work with me to organize a Transit Camp in Portland? There are many locals who have developed great applications for transit; Portland has a great local transit agency that’s committed to open data and open innovation; Portland has easy access by air and train for people traveling from elsewhere; and there are a number of good potential venues. In short, there’s a lot to support this effort. I am ready to step up as part of an organizing team if there is real interest.

Update: One person has emailed me so far about working to put together a Transit Camp PDX.  It looks like there is also a Where Camp PDX scheduled for September.  Planning meetings are beginning.  I’ll plan on participating, and will try to draw in a transit contingent.
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TriMet launches third party developer app center

Browse through ‘Unofficial’ Web and Mobile Applications for applications that utilize TriMet’s TransitTracker Web Service & GTFS Data for developers.

There are a lot of great apps there — mobile apps, SMS, web-apps, and visualization tools. Looks like TriMet’s Developer Resources are paying off for the agency and riders.

Transportation for America: Townhall meeting at Google

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Googlers Wayne Lin, left, and Jessica Wei hold a Transportation for America sign last week after the Google Town Hall Meeting. Jessica Wei is Partner Development Manager for Google Transit.

A few months ago, you may have noticed the “Transportation for America” badge that appeared in the sidebar of the Trillium Solutions blog. Transportation for America is a coalition advocacy effort aimed at improving US transportation policy to create equitable, sustainable, and cost-effective transportation and make cities, suburbs, and rural places safer and more livable. The advocacy effort is timed to influence the upcoming re-authorization of SAFETY-LU, the federal law that determines how billions of transportation dollars are spent.

The group is holding a series of town hall meetings across the U.S. Apparent recognizing the importance of easy to use travel information for sustainable mobility, the first Transportation for America town hall meeting at Google’s headquarters in Mountain View, California.

Here’s an excerpt from the complete blog post, “Thinking big: The Google Town Hall Meeting”:

Over the past year, I have spoken to many different crowds about transportation reform across the country. I asked people what they want to see from our federal government about transportation – what we fund and how we fund it.

But never before did I talk with an audience that said anything like this:

“Please figure out how to make transit authorities hand over their transit service information so that we can create a seamlessly integrated system of all transit services accessible through the web.“

And they know how to do it!

As I spoke with our crowd at the Google town hall, people offered their visions of our future transportation network. It’s clear that they were thinking big and visionary.

  • A cell phone networked and safe ridesharing program for an entire region.
  • A nation with increased access to transit service through more widespread service, but also through clear, thorough information shared about the services that already exist.
  • Access to transit timetables and route information from all agencies nationwide so that developers like Google can make that data available to all users on their phone or web.
  • An interstate rail highway that crisscrosses the nation, where the rails are publicly owned like our roads, and any company that has a train engine and car can use the system.

Every town hall meeting is a one-of-a kind. And Google certainly held true to that. Google staffers envisioned a future where every person with a cell phone or access to the web would be able to easily find a shared free ride or the fastest route with trains and buses to get to school, work or home.

Wish your iPod touch could help plan transit trips?

While iPhone users benefit from built-in transit directions, iPod touch users can feel left out on the curb.

However, until the iPod touch incorporates transit directions (and I hope it will), there is another option — UniBus for iPod touch and iPhone. Unibus is a $1.99 app that allows you to look up arrivals and departures for many transit systems that make their GTFS publicly available, including those of two Trillium clients, agencies in Humboldt County, California, and Mountain Line in Flagstaff, Arizona.

Since the schedule information is downloaded to the device, network access is not required to lookup schedule information.

More information is available from the UniBus website. Below, a screenshot of the app.

unibus-favorites-stop-full

I discovered this app through the Headway Wiki. Thanks to Joe Hughes for establishing this resource.

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