Tag Archives: Customer information

Amtrak’s unfortunate trip planner

Posted on 28 May 2009 by Brendan Ford-Sala

Hi, Brendan here. I’m Trillium’s data engineer and I love working on this side of transit, the side that figures out new ways to make using public transit a convenient joy. Being able to use the bus or train even … Continue reading →

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Plan a trip with conventional transit schedules and maps in just SEVEN (count ‘em) easy steps!

Posted on 19 April 2009 by Aaron Antrim

I work with transit schedules and maps on a daily basis, and, of course, my clients are transit agencies, and my colleagues are other transit consultants or vendors.  As “transit people,” it’s easy to forget to forget that conventional schedules … Continue reading →

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Online information and its effect on ridership

Posted on 19 April 2009 by Aaron Antrim

The connection between easy-to-use customer information (schedules, maps, etc.) and transit ridership seems obvious.  And online tools provide a powerful way to make transit information easier to use (remember: unfamiliar transit riders find conventional maps and schedules difficult to use; … Continue reading →

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Customer information: not a side dish but part of the main course

Posted on 7 April 2009 by Aaron Antrim

Since the fundamental purpose of a transit agency seems to be putting transit vehicles on the street, it’s easy to assume that basic service provision is a much more important than providing information about that service. Inspired by More Riders, … Continue reading →

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