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- Aaron Antrim on Google Maps for mobile 6.0 (Android) adds indoor maps. Will transit stations be added soon?
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Tag Archives: Customer information
Amtrak’s unfortunate trip planner
Hi, Brendan here. I’m Trillium’s data engineer and I love working on this side of transit, the side that figures out new ways to make using public transit a convenient joy. Being able to use the bus or train even … Continue reading
Plan a trip with conventional transit schedules and maps in just SEVEN (count ‘em) easy steps!
I work with transit schedules and maps on a daily basis, and, of course, my clients are transit agencies, and my colleagues are other transit consultants or vendors. As “transit people,” it’s easy to forget to forget that conventional schedules … Continue reading
Online information and its effect on ridership
The connection between easy-to-use customer information (schedules, maps, etc.) and transit ridership seems obvious. And online tools provide a powerful way to make transit information easier to use (remember: unfamiliar transit riders find conventional maps and schedules difficult to use; … Continue reading
Customer information: not a side dish but part of the main course
Since the fundamental purpose of a transit agency seems to be putting transit vehicles on the street, it’s easy to assume that basic service provision is a much more important than providing information about that service. Inspired by More Riders, … Continue reading
Posted in Uncategorized
Tagged Customer information, Customer service, Information design
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