Receive new blog posts by email
Recent Comments
- Aaron Antrim on TrinityTransit.org: Making rural transit service attractive and easy-to-use
- Noelle Melchizedek on TrinityTransit.org: Making rural transit service attractive and easy-to-use
- Michael, Portland Afoot on Google Maps for mobile 6.0 (Android) adds indoor maps. Will transit stations be added soon?
- Neil Trenk on Google Maps for mobile 6.0 (Android) adds indoor maps. Will transit stations be added soon?
- Aaron Antrim on Google Maps for mobile 6.0 (Android) adds indoor maps. Will transit stations be added soon?
Tags
Accessibility Advocacy Agency experience Amtrak biking Community-based marketing conference Customer information Customer service feature watch FTA Google Maps Google Transit GTFS Information design Information sharing intercity iPhone Kiosk Maps Market research Mobile multi-modal New agency open data Open source Pass sales Planning Press Public data Real-time regulations Ridership rural Schedule manager Social media Social networking speaking survey transit TransitCamp walking Walk Score Websites WhereCampArchives
- January 2012
- December 2011
- November 2011
- August 2011
- July 2011
- May 2011
- April 2011
- March 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
Blogroll
Tag Archives: Customer service
Amtrak’s unfortunate trip planner
Hi, Brendan here. I’m Trillium’s data engineer and I love working on this side of transit, the side that figures out new ways to make using public transit a convenient joy. Being able to use the bus or train even … Continue reading
Customer information: not a side dish but part of the main course
Since the fundamental purpose of a transit agency seems to be putting transit vehicles on the street, it’s easy to assume that basic service provision is a much more important than providing information about that service. Inspired by More Riders, … Continue reading
Posted in Uncategorized
Tagged Customer information, Customer service, Information design
2 Comments
GetSatisfaction.com’s community webcast series
I am a fan of GetSatisfaction.com, a site where customers of companies and organizations can ask questions, share ideas, report problems, or give praise in a public forum. Other customers, as well as company representatives, can then answer those queries. … Continue reading
Rider-powered customer service for transit
Less than a year ago, I saw a presentation on GetSatisfaction.com, a site that hosts user-powered customer service forums. To me, the site offers an inspiring, slightly provocative, and savvy approach to customer interaction. You can browse some of their … Continue reading