Incoming links- Boxer On 30/10, Pedestrian Tunnels, Smarter Parking Meters, Shared ... 24 August 2010
- Metro Turnstiles & TAP, 30/10, HSR & The Governors Race ... 23 August 2010
- TransitDataFeeder: open source web-based GTFS creation and ... 22 August 2010
- TransitDataFeeder: open source web-based GTFS creation and ... 22 August 2010
- NYT On 405 Gridlock, Red Cars Coming To Anaheim, Maglev & Vegas ... 16 August 2010
- Spare My Ass 7 May 2010
- Transportation Headlines for Monday January 25, 2010 25 January 2010
- New Humboldt Transportation Guide Published 23 January 2010
- Transportation Headlines for Tuesday December 15, 2009 15 December 2009
- Reviewing the iPhone Transportation Apps 22 September 2009
Tag Archives: Customer service
Amtrak’s unfortunate trip planner
Hi, Brendan here. I’m Trillium’s data engineer and I love working on this side of transit, the side that figures out new ways to make using public transit a convenient joy. Being able to use the bus or train even … Continue reading
Customer information: not a side dish but part of the main course
Since the fundamental purpose of a transit agency seems to be putting transit vehicles on the street, it’s easy to assume that basic service provision is a much more important than providing information about that service. Inspired by More Riders, … Continue reading
GetSatisfaction.com’s community webcast series
I am a fan of GetSatisfaction.com, a site where customers of companies and organizations can ask questions, share ideas, report problems, or give praise in a public forum. Other customers, as well as company representatives, can then answer those queries. … Continue reading
Rider-powered customer service for transit
Less than a year ago, I saw a presentation on GetSatisfaction.com, a site that hosts user-powered customer service forums. To me, the site offers an inspiring, slightly provocative, and savvy approach to customer interaction. You can browse some of their … Continue reading