Tag Archives: Websites

S.F. BART interview: Making the web, social media, and the developer community work for transit

San Francisco Bay Area Rapid Transit (BART) provides approximately 375,000 passenger trips every day. Since BART operates in the S.F. Bay Area region, just north of Silicon Valley, these passengers include many technologically creative and demanding people. BART has often … Continue reading

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Transit agencies: Have you looked at your website’s statistics lately?

There’s a lot to be learned from looking closely at your website’s visitor statistics.  I recommend to my clients that they use Google Analytics to track visitors on their websites because it’s free, easy-to-implement and use, and provides a lot … Continue reading

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Of websites, customer information and short-range transit plans

Recently, someone directed me to look the Santa Cruz Metro 2007-2008 Short Range Transit Plan. One of its features is an evaluation of the Santa Cruz Metro website based on the results of a web-based public survey. As part of … Continue reading

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What do your passengers want most? A web-based survey gives answers.

In fall of 2008, SEPTA, the Southeastern Pennsylvania Transportation Authority, surveyed web-visitors in anticipation of their website revamp. The results are worth noticing.  Here’s one question (and averaged responses). Google Transit and interactive maps came it at the top of … Continue reading

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SF Bay Area Ferry routes, schedules and walkshed map

This week, an interactive map of San Francisco bay ferry routes and schedules became available on the baycrossings.com homepage.  The map shows schedules for all services departing or arriving at a particular ferry terminal if a user clicks it.  In … Continue reading

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Online rural transit marketing project for easy-to-use coordinated information and service

Recently, Trillium worked with Transit Marketing to revise and re-launch deltarides.com, a website for Delta Rides, an association of about ten transit agencies in the Mississippi Delta region. The website includes a service map that shows transit routes rom many … Continue reading

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Conventional schedules and maps harder to use than you think

Rising gas prices are sending people who formerly drove to seek out other options. On Saturday, the New York Times reported that some public transit systems are seeing ridership increases of up to 10 and 15 percent or more over … Continue reading

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Online store boosts transit pass sales

Selling transit passes with an online store that accepts credit cards is a great way of making it more convenient for riders to purchase fare media, keep buses rolling on schedule (by avoiding time-consuming on-board pass sales), and even streamline … Continue reading

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PDF schedules make unhappy riders & web-surfers

MetroRiderLA has a post on the PDF schedules on Metro’s website. The blogger, Fred Camino, expresses his frustration with the PDF format when used as the exclusive means to present transit schedule data. He calls PDF schedules “obtrusive, annoying, and … Continue reading

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FTA names RTS website with Google Transit “Innovative Practice for Increased Ridership”

A new website, linked to Google Transit, and featuring downloadable schedules for PDAs, iPods, and mobile phones, has been part of more than 30% year-over-year ridership boost for Redwood Transit System in Northern California. See more features and information here, … Continue reading

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